Learn skills to help you reduce conflict escalation and manage challenges confidently. If you work in a customer facing role, engaging in effective communication will help turn challenging interactions into opportunities for positive experiences. Let Jason Keeley, Founder and Director at IKON Training, give you the tools - and confidence - to work through any customer conflict with ease.
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Welcome to Rail Wellbeing Live 2024
Our 2024 opening session focusses on mental wellbeing. We discuss the critical issues rail workers face in these uncertain times. Life post-covid seems to be relentless. The cost-of living-crisis has taken hold, and we’re constantly facing challenges at work, whether that be budgets, safety or job security. Our discussion focuses on strategies to foster mental resilience, provide robust support systems, and create a healthier work environment.
The power of collective thinking
Neuroscientist and bestselling author of The Science of Fate, Dr Hannah Critchlow, shows how two heads can be better than one. We look into how to cope with wildly differing opinions, balance our biases, prevent a corrupting force, and how we can exercise our intuitive ability to get the most effective outcomes. By sharing compelling examples of success, at work, in families, and in team situations, Dr Hannah shows us how to work, play and grow with intelligence.
How the modern world is changing children
Gain insight on how the rapid changes in today's world are influencing children's brains. As technology advances and urbanisation intensifies, children face both unique opportunities and significant challenges. This session will delve into how these factors impact cognitive functions, behaviour, and emotional wellbeing. Prof. Sam Wass discusses how modern technology can affect children’s brains and what parents and carers can do to support children’s attention in the age of constant digital distraction.